At PNM Matrix (“we,” “our,” or “the Company”), we are dedicated to delivering high-quality services and ensuring complete customer satisfaction. This Refund & Return Policy outlines the conditions under which refunds may be granted.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new purchases.

  • Refund requests must be submitted within 30 days from the date of purchase
  • Requests received after this period will not be eligible for a refund
  • Once approved, refunds will be processed within 3–5 business days
  • Refunds will be issued via the original payment method or, where applicable, via bank transfer

2. Non-Delivery of Service

If you do not receive your purchased service due to technical or delivery issues (such as email or server-related problems):

  • You must contact our support team promptly
  • Claims must be submitted in writing within 30 days of the expected delivery date
  • Failure to report within this timeframe will result in the service being considered successfully delivered

3. Service Issues & Technical Errors

We ensure all services are thoroughly tested before delivery. However, in rare instances, technical issues may occur.

  • Customers must report any issues to our Technical Support Team
  • We reserve up to 72 hours to investigate and resolve the issue
  • Temporary access to your system, website, or server may be required

If:

  • The issue is verified, and
  • We are unable to resolve it within 72 hours

Then you will be entitled to:

  • A full refund, or
  • A replacement service of equal value (based on your preference)

4. Customer Responsibilities

To facilitate timely resolution:

  • Customers must provide accurate and complete information regarding the issue
  • Necessary access or permissions must be granted when required

Failure to cooperate may:

  • Delay the resolution process
  • Result in ineligibility for a refund

5. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • Requests made after the 30-day period
  • Issues caused by third-party services, tools, or platforms
  • Failure to provide required information or access
  • Change of mind after successful service delivery
  • Services that have been fully delivered and approved

6. Refund Processing

  • Approved refunds are processed within 3–5 business days
  • The time required for funds to reflect in your account may vary depending on your bank or payment provider

7. Contact Us

If you have any questions or would like to request a refund, please contact us:

PNM Matrix Support Team
📧 Email: info@pnmmatrix.com
📞 Phone: +1 (917) 530-5676
📍 Address: 21 Stewart Ave, Garden City, NY 11530